{"id":308,"date":"2016-05-18T17:07:23","date_gmt":"2016-05-18T10:07:23","guid":{"rendered":"https:\/\/vuthanhnamduc.wordpress.com\/?p=308"},"modified":"2016-05-18T17:07:23","modified_gmt":"2016-05-18T10:07:23","slug":"75-kpis-nha-quan-ly-can-biet","status":"publish","type":"post","link":"http:\/\/vuthanhnamduc.com\/index.php\/2016\/05\/18\/75-kpis-nha-quan-ly-can-biet\/","title":{"rendered":"75 KPIs – Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n bi\u1ebft"},"content":{"rendered":"

The 75 KPIs Every Manager Needs To Know<\/h1>\n
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Key Performance Indicators (KPIs) should be the vital navigation instruments used by managers and leaders to understand whether they are on course to success or not. The right set of KPIs will shine light on performance and highlight areas that need attention. Without the right KPIs managers are flying blind, a bit like a pilot without instruments.<\/p>\n

The problem is that most companies collect and report a vast amount of everything that is easy to measure and as a consequence their managers end up drowning in data while thirsting for insights.<\/p>\n

Effective managers understand the key performance dimensions of their business by distilling them down into the critical KPIs. This is a bit like a doctor who takes measures such as heart rate, cholesterol levels, blood pressure and blood tests to check the health of their patients.<\/p>\n

In order to identify the right KPIs for any business it is important to be clear about the objectives and strategic directions. Remember, navigation instruments are only useful if we know where we want to go. Therefore, first define the strategy and then closely link our KPIs to the objectives.<\/p>\n

I believe KPIs have to be developed uniquely to fit the information needs of a company. However, what I have leant over many years of helping companies and government organizations with their performance management and business intelligence is that there are some important (and innovative) KPIs everyone should know about. They will give you a solid base of knowledge. However, there will be other, more specialized measures designed for your specific strategy or industry context. Take for example the network performance KPIs for a telecom operator or the quality indicators for healthcare providers. These will have to be included in your list of KPIs but will not be found in the list below, at least not in their industry-specific format.<\/p>\n

The list of 75 KPIs includes the metrics I consider the most important and informative and they make a good starting point for the development of a performance management system. Before we look at the list I would like to express an important warning: Don\u2019t just pick all 75 \u2013 You don’t need or indeed should have all 75 KPIs. Instead, by understanding these 75 KPIs you will be able to pick the vital few meaningful indicators that are relevant for your business. Finally, the KPIs should then be used (and owned) by everyone in the business to inform decision-making (and not as mindless reporting references or as ‘carrot & stick tools’).<\/p>\n

To measure financial performance:<\/strong><\/h4>\n

1. Net Profit<\/p>\n

2. Net Profit Margin<\/p>\n

3. Gross Profit Margin<\/p>\n

4. Operating Profit Margin<\/p>\n

5. EBITDA<\/p>\n

6. Revenue Growth Rate<\/p>\n

7. Total Shareholder Return (TSR)<\/p>\n

8. Economic Value Added (EVA)<\/p>\n

9. Return on Investment (ROI)<\/p>\n

10. Return on Capital Employed (ROCE)<\/p>\n

11. Return on Assets (ROA)<\/p>\n

12. Return on Equity (ROE)<\/p>\n

13. Debt-to-Equity (D\/E) Ratio<\/p>\n

14. Cash Conversion Cycle (CCC)<\/p>\n

15. Working Capital Ratio<\/p>\n

16. Operating Expense Ratio (OER)<\/p>\n

17. CAPEX to Sales Ratio<\/p>\n

18. Price Earnings Ratio (P\/E Ratio)<\/p>\n

To understand your customers:<\/strong><\/h4>\n

19. Net Promoter Score (NPS)<\/p>\n

20. Customer Retention Rate<\/p>\n

21. Customer Satisfaction Index<\/p>\n

22. Customer Profitability Score<\/p>\n

23. Customer Lifetime Value<\/p>\n

24. Customer Turnover Rate<\/p>\n

25. Customer Engagement<\/p>\n

26. Customer Complaints<\/p>\n

To gauge your market and marketing efforts:<\/strong><\/h4>\n

27. Market Growth Rate<\/p>\n

28. Market Share<\/p>\n

29. Brand Equity<\/p>\n

30. Cost per Lead<\/p>\n

31. Conversion Rate<\/p>\n

32. Search Engine Rankings (by keyword) and click-through rate<\/p>\n

33. Page Views and Bounce Rate<\/p>\n

34. Customer Online Engagement Level<\/p>\n

35. Online Share of Voice (OSOV)<\/p>\n

36. Social Networking Footprint<\/p>\n

37. Klout Score<\/p>\n

To measure your operational performance:<\/strong><\/h4>\n

38. Six Sigma Level<\/p>\n

39. Capacity Utilisation Rate (CUR)<\/p>\n

40. Process Waste Level<\/p>\n

41. Order Fulfilment Cycle Time<\/p>\n

42. Delivery In Full, On Time (DIFOT) Rate<\/p>\n

43. Inventory Shrinkage Rate (ISR)<\/p>\n

44. Project Schedule Variance (PSV)<\/p>\n

45. Project Cost Variance (PCV)<\/p>\n

46. Earned Value (EV) Metric<\/p>\n

47. Innovation Pipeline Strength (IPS)<\/p>\n

48. Return on Innovation Investment (ROI2)<\/p>\n

49. Time to Market<\/p>\n

50. First Pass Yield (FPY)<\/p>\n

51. Rework Level<\/p>\n

52. Quality Index<\/p>\n

53. Overall Equipment Effectiveness (OEE)<\/p>\n

54. Process or Machine Downtime Level<\/p>\n

55. First Contact Resolution (FCR)<\/p>\n

To understand your employees and their performance:<\/strong><\/h4>\n

56. Human Capital Value Added (HCVA)<\/p>\n

57. Revenue Per Employee<\/p>\n

58. Employee Satisfaction Index<\/p>\n

59. Employee Engagement Level<\/p>\n

60. Staff Advocacy Score<\/p>\n

61. Employee Churn Rate<\/p>\n

62. Average Employee Tenure<\/p>\n

63. Absenteeism Bradford Factor<\/p>\n

64. 360-Degree Feedback Score<\/p>\n

65. Salary Competitiveness Ratio (SCR)<\/p>\n

66. Time to Hire<\/p>\n

67. Training Return on Investment<\/p>\n

To measure your environmental and social sustainability performance:<\/strong><\/h4>\n

68. Carbon Footprint<\/p>\n

69. Water Footprint<\/p>\n

70. Energy Consumption<\/p>\n

71. Saving Levels Due to Conservation and Improvement Efforts<\/p>\n

72. Supply Chain Miles<\/p>\n

73. Waste Reduction Rate<\/p>\n

74. Waste Recycling Rate<\/p>\n

75. Product Recycling Rate<\/p>\n

What do you think? Do you find this list useful? Are there others you would add? Or do you have wider comments on KPIs and how they are used?<\/p>\n

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If you would like to learn more about these and other KPIs (e.g. how to measure them) then have a look at the free online KPI Library<\/a> of the Advanced Performance Institute<\/a>.<\/p>\n

There, you can also read a free sample chapter of the new book\u00a0Key Performance Indicators: The 75 Measures Every Manager Needs To Know<\/a>.<\/p>\n

Source from\u00a0https:\/\/www.linkedin.com\/in\/bernardmarr?trk=pulse-det-athr_prof-art_hdr<\/a><\/p>\n

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Nh\u1eefng th\u00f4ng tin chia s\u1ebb trong blog n\u00e0y c\u1ee7a t\u00f4i kh\u00f4ng nh\u1eb1m m\u1ee5c \u0111\u00edch kinh doanh hay l\u1ee3i nhu\u1eadn, ch\u1ec9 v\u1edbi mong mu\u1ed1n v\u00ec 1 c\u1ed9ng \u0111\u1ed3ng nh\u00e2n s\u1ef1 chuy\u00ean nghi\u1ec7p h\u01a1n v\u00e0 n\u00e2ng t\u1ea7m cao c\u1ee7a c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t. Do \u0111\u00f3, nh\u1eefng b\u1ea1n n\u00e0o c\u00f3 \u00fd \u0111\u1ecbnh s\u1eed d\u1ee5ng th\u00f4ng tin trong blog n\u00e0y c\u1ee7a t\u00f4i, v\u00ed l\u00fd do b\u1ea3n quy\u1ec1n v\u00e0 \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 nghi\u1ec7p, xin vui l\u00f2ng tr\u00edch d\u1eabn ngu\u1ed3n tham kh\u1ea3o khi s\u1eed d\u1ee5ng. Xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n!<\/i><\/p>\n

V\u0169 Th\u00e0nh Nam \u0110\u1ee9c<\/p>\n<\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

The 75 KPIs Every Manager Needs To Know   Key Performance Indicators (KPIs) should be the vital navigation instruments used by managers and leaders to understand whether they are on course to success or not. The right set of KPIs will shine light on performance and highlight areas that need attention. Without the right KPIs…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,31,10,15],"tags":[],"class_list":["post-308","post","type-post","status-publish","format-standard","hentry","category-blog","category-kien-thuc-kinh-nghiem-hr","category-nhan-su","category-quan-tri-nhan-su"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/posts\/308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/comments?post=308"}],"version-history":[{"count":0,"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/posts\/308\/revisions"}],"wp:attachment":[{"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/media?parent=308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/categories?post=308"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/vuthanhnamduc.com\/index.php\/wp-json\/wp\/v2\/tags?post=308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}